Customer Pains
This here are some ideas and hypothesis on how existence of software will solve current FM issues.
Why use a software in FM?
When everything is in smooth operation, and small issues are occuring at site, it may seem the usage of software is overkill and redundant.The value of leveraging a software shines when the following example problems occured:
| Problem scenario | Consequences | How software helps |
|---|---|---|
| Generator breakdown | Your client lost money because the gen-set was unable to kick-in when the power has shut down. Your client starts to look for service provider to re-coup their lossess, can be in the range of millions. | If you do your PM using a software, you have proof that your maintenance is being carried out, your team has highlighted many many goddamn times to client that this need to be changed, but this advice has been ignored. |
| Manpower headcount cut | Your client wants to cut down headcount to save cost, but you do not have justification to tell your client that the workload in the building requires 5 nos. to ensure smooth operation. You have no proof, so you cut the headcount, den kena complain that you are low performer. Got replaced by another FM company in favor of cost | With software, when the client propose to cut cost, you can pre-empt to your client that these amount of man power is required to ensure low response times and down time. With headcount cut, expect the service performance to be such and such. Adjusting expectation. |
| Hard to maintain ISO 9001 | Your staff been burden down by the paperwork and processes to adhere just to solve a single problem. Slowing down productivity and introducing inefficiencies | With software, compliance for ISOs should be automated, and consistent. Retain your ISO with minimal effort. |
| Digital competency | FM is a very service oriented business, aside from leveraging human competencies and reputation to get projects, its very hard to differentiate how you differ from others | Leveraging Digital Prowness as one of the advantange, promoting transparency, data driven operations and automation as a desired FM provider in the market |
info
TODO: to add in further scenarios